Return & Refund Policy

We are committed to ensuring that our customers receive their orders in good condition. Please review our return policy carefully before submitting a return request.

1. Return Eligibility

Returns or refund requests will only be accepted if the item is damaged or defective due to an issue on our end. We do not accept returns for reasons other than damage or defects attributable to us.

2. Unboxing Video Requirement

To be eligible for a return or refund, customers must provide a clear, uninterrupted video recording of the package being opened. The video must clearly show the condition of the package and the item upon opening. Requests submitted without valid video proof may not be accepted.

3. 24-Hour Reporting Period

Any damage or defect that may have occurred on our end must be reported within 24 hours of receiving the order. Requests submitted after this period will not be eligible under this policy.

4. Damage During Shipping

If an item is damaged during transit due to the shipping or courier company, customers must contact the respective shipping company directly to report the damage and initiate a claim. We are unable to process claims for damage caused by the shipping company under our return policy.

5. Return Request Review

All return and refund requests are subject to review and verification of the submitted video evidence and supporting information. Approval will be determined based on whether the damage or defect meets the conditions outlined in this policy.

6. Contact Us

For eligible return or refund requests, please contact our customer service team within 24 hours of receiving your order and provide your order details along with the required unboxing video.

By placing an order on our website, customers acknowledge and agree to the terms outlined in this Return & Refund Policy.

Note: This policy is subject to applicable consumer protection laws and regulations.