Terms of Service

Last Updated: [09/10/2026]

OVERVIEW

Welcome to TCG Lanka. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to TCG Lanka.

TCG Lanka operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide customers with a convenient and curated shopping experience. Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

These Terms of Service, together with any policies referenced or linked herein, govern your access to and use of our Services and outline your rights and responsibilities as a customer.

Please read these Terms carefully before accessing our website, browsing our products, or placing an order. They contain important information regarding your legal rights, product availability, shipping, warranties, and limitations of liability.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service and our Privacy Policy https://tcg-lanka.myshopify.com/policies/privacy-policy. If you do not agree to these Terms or our Privacy Policy, please discontinue your use of the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your jurisdiction of residence or that you have the necessary legal authority and consent to use our Services.

When accessing our store or placing an order, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You agree that all information you provide will be accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You must notify us promptly if you become aware of any unauthorized access to or use of your account.

You may not sell, transfer, assign, or otherwise permit another person to use your account without our prior written consent.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on our website are accurate and up to date.

However, the appearance of products may vary depending on your device, screen resolution, display settings, lighting, or other technical factors. Accordingly, actual product colors or visual details may differ slightly from those shown on our website.

Unless expressly stated otherwise, product images and descriptions are provided for informational purposes and should not be interpreted as a guarantee that every visual detail will appear exactly as displayed.

We reserve the right, subject to applicable law, to update product descriptions, modify listings, discontinue products, or limit the quantities available for purchase at any time.

Product availability is subject to change without notice.

SECTION 3 — ORDERS

By placing an order through our website, you submit an offer to purchase the selected products in accordance with these Terms of Service.

All orders are subject to acceptance by TCG Lanka. We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or other legitimate business reasons.

Your order will be considered accepted when we confirm its acceptance. We may contact you using the email address or telephone number provided at checkout if clarification or further information is required.

Please review your order carefully before completing your purchase. Once an order has been accepted or processing has begun, cancellation or modification may not be possible.

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

All returns, refunds, and exchanges are governed by our Refund Policy https://tcg-lanka.myshopify.com/policies/refund-policy.

By placing an order, you confirm that the purchase is intended for personal or household use and not for unauthorized resale or export.

SECTION 4 — PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice. The applicable product price will generally be the price displayed at the time your order is placed and confirmed.

Unless otherwise stated, prices may exclude shipping fees, applicable taxes, customs duties, import charges, or other additional costs. Any applicable charges presented during checkout will form part of the total amount payable.

Promotional offers, discounts, and special pricing may be subject to separate terms and conditions. Where those terms conflict with these Terms of Service, the specific promotional terms will apply to the extent of the conflict.

You agree to provide accurate and complete billing, payment, and contact information for all purchases. You are responsible for updating your information when necessary to facilitate payment processing, order fulfillment, and communication.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

We reserve the right to correct pricing, billing, promotional, or other listing errors and to cancel or adjust affected orders where permitted by applicable law. If a correction affects an order you have placed, we will take reasonable steps to notify you and arrange any applicable refund.

SECTION 5 — SHIPPING AND DELIVERY

TCG Lanka aims to process and dispatch orders within the timeframes communicated on our website or during checkout. Any stated delivery dates or timeframes are estimates unless expressly confirmed otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including courier delays, customs inspections, adverse weather, public holidays, operational disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers with order-tracking information and delivery-related inquiries where appropriate.

Customers should inspect their packages and products promptly upon delivery. If an item appears damaged, customers should retain the original packaging and supporting evidence.

Damage caused by the shipping or courier company: If a product is damaged during transit, customers should contact the relevant shipping or courier company promptly to report the damage and follow its claims procedure. Customers should retain photographs, packaging, tracking information, and any other evidence requested by the carrier.

Damage attributable to TCG Lanka: If a product arrives damaged or defective due to an issue attributable to TCG Lanka, customers must report the issue within 48 hours of receiving the order and provide the required unboxing video evidence, in accordance with our Refund Policy.

For full details regarding damaged items, return eligibility, and refund requests, please refer to our Refund Policy https://tcg-lanka.myshopify.com/policies/refund-policy.

Nothing in this section excludes or limits any rights or obligations that cannot lawfully be excluded or limited under applicable law.

SECTION 6 — INTELLECTUAL PROPERTY

All content made available through our Services, including text, photographs, images, graphics, logos, trademarks, product descriptions, videos, audio, website designs, layouts, and other materials, is owned by or licensed to TCG Lanka, its affiliates, or the respective rights holders and is protected by applicable intellectual property laws.

You may access and use our Services for personal, non-commercial purposes only. Unless permitted by law or expressly authorized by us in writing, you may not reproduce, distribute, modify, publish, display, transmit, commercially exploit, or create derivative works from any content available through our Services.

Nothing in these Terms grants you ownership of or a license to use any intellectual property belonging to TCG Lanka, Shopify, or any third party, except as necessary for your permitted use of the Services.

TCG Lanka's business name, logos, branding, designs, and other identifying materials may not be used without our prior written permission.

Shopify and other third-party names, logos, and trademarks remain the property of their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to tools, applications, integrations, or features operated by third parties.

These tools may be provided without our direct control, supervision, or involvement. Where permitted by law, such tools are made available on an “as is” and “as available” basis, subject to the applicable third-party provider's terms and conditions.

Your use of third-party tools is at your discretion and may be subject to separate terms, privacy policies, or other requirements established by the relevant provider.

We are not responsible for the independent operation of third-party tools or for matters outside our reasonable control. Nothing in this section excludes liability that cannot lawfully be excluded.

We may introduce additional features, tools, or services in the future. Unless otherwise stated, those additions will form part of our Services and will be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, services, or resources that are not owned or operated by TCG Lanka.

These links are provided for convenience or informational purposes. We do not control and are not responsible for the content, availability, security, accuracy, or privacy practices of third-party websites.

Accessing a third-party website is at your own discretion. We encourage you to review its terms, policies, and practices before providing personal information or making purchases.

Questions, complaints, or claims relating to products or services supplied directly by third parties should generally be directed to the relevant provider, subject to any rights you may have under applicable law.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

TCG Lanka is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

However, purchases made through our store are transactions between you and TCG Lanka. Shopify does not own or sell the products offered by TCG Lanka and is not the seller in transactions conducted through our store.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the products sold by TCG Lanka or for claims arising directly from transactions between you and TCG Lanka.

Nothing in this section limits any rights or remedies that applicable law grants to you.

SECTION 10 — PRIVACY POLICY

Your privacy is important to us. The collection, use, storage, and disclosure of personal information through our Services are governed by our Privacy Policy, available here: https://tcg-lanka.myshopify.com/policies/privacy-policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of our Services to operate, maintain, secure, and improve its platform.

Information you submit through our website may be processed by TCG Lanka, Shopify, payment processors, shipping providers, and other service providers as necessary to process orders, facilitate payments, arrange deliveries, provide customer support, and fulfill other legitimate business purposes.

Some service providers may process information in countries other than your country of residence. The handling of personal information is subject to the applicable privacy policies and laws.

Please review our Privacy Policy and Shopify's applicable privacy documentation for further information about how personal information is handled.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit reviews, suggestions, comments, ideas, proposals, or other feedback to TCG Lanka, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute that feedback for legitimate business purposes, including improving and promoting our Services, subject to applicable law.

You confirm that you have the necessary rights to submit the feedback and that its submission does not violate the rights of another person or entity.

You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, infringing, fraudulent, or otherwise prohibited by these Terms of Service.

You must not misrepresent your identity, impersonate another person, or knowingly provide false information in connection with any feedback or review.

We reserve the right, but are not obligated, to review, moderate, or remove feedback that violates these Terms or applicable law.

You remain responsible for the content you submit. Nothing in this section transfers ownership of your feedback to TCG Lanka or grants rights beyond those expressly described above.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, outdated information, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct errors, update information, and revise website content when necessary.

Where an error affects an existing order, we may contact the customer to explain the issue and determine the appropriate next steps, including cancellation and any applicable refund, in accordance with applicable law.

We will not rely on this section to remove rights or obligations that cannot lawfully be excluded.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms of Service.

You must not use our Services, directly or indirectly, to:

a. Violate any applicable law, regulation, or legal requirement.

b. Infringe the intellectual property, privacy, or other legal rights of TCG Lanka or any third party.

c. Engage in fraud, deception, harassment, abuse, threats, discrimination, or other unlawful or harmful conduct.

d. Submit false, misleading, fraudulent, or unauthorized information.

e. Upload, transmit, or distribute malicious code, viruses, or other material intended to interfere with the operation, security, or integrity of our Services.

f. Collect, track, misuse, or unlawfully disclose the personal information of other users.

g. Send spam, phishing communications, unsolicited promotional messages, or other unauthorized communications through our Services.

h. Impersonate another person or misrepresent your identity or affiliation.

i. Copy, reproduce, resell, commercially exploit, or misuse any part of our Services without appropriate authorization.

j. Use automated systems, bots, scraping tools, or other methods to access, extract, or interact with our Services in violation of applicable law or our reasonable technical restrictions.

k. Attempt to bypass security measures, access restricted areas, interfere with website functionality, or disrupt another person's use of our Services.

We reserve the right to investigate suspected violations and to restrict, suspend, or terminate access to our Services where reasonably necessary and permitted by applicable law.

SECTION 14 — AUTOMATED AGENTS

14.1 Scope

This section applies to any automated software, service, or agent that accesses, uses, or interacts with our Services on behalf of a person or organization.

For the purposes of this section, an “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of, or in accordance with instructions from, a person or organization.

14.2 Identification and Authorization

Agents may access or interact with our Services only where such access is permitted by us and complies with these Terms of Service and applicable law.

Where required by our reasonable access policies, Agents must identify themselves accurately and must not conceal or misrepresent their automated nature.

14.3 Access Restrictions

We reserve the right to restrict, limit, suspend, or block automated access to our Services through reasonable technical or administrative measures.

14.4 Agent Conduct

Any permitted Agent must:

a. Identify itself truthfully when required by our access policies.

b. Comply with applicable technical restrictions and access controls.

c. Avoid impersonating human users or misrepresenting the nature of its interactions.

d. Respond truthfully when asked whether its interactions are automated.

e. Refrain from bypassing security controls, access restrictions, or other measures designed to manage automated activity.

f. Respect applicable laws and the rights of TCG Lanka, Shopify, and other parties.

We may withdraw permission for an Agent to access our Services where reasonably necessary.

SECTION 15 — TERMINATION

We may suspend or terminate your access to all or part of our Services where reasonably necessary, including where you materially violate these Terms of Service, engage in fraudulent activity, or misuse our website, subject to applicable law.

Termination does not affect rights, obligations, or liabilities that arose before termination or provisions that are intended by their nature to continue afterward.

Sections relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, severability, governing law, and other provisions that are intended to survive termination will remain effective to the extent applicable.

SECTION 16 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide useful, accurate, and reliable information through our Services. However, we do not guarantee that all website content will always be complete, accurate, current, uninterrupted, or free from errors.

Except where expressly stated by TCG Lanka or required by applicable law, our Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim warranties and conditions that may otherwise apply to the Services, including certain implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, availability, and non-infringement.

Nothing in this section excludes or limits any warranty, guarantee, consumer right, or legal remedy that cannot lawfully be excluded or limited in your jurisdiction.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, TCG Lanka and its relevant affiliates, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from your use of our Services, including certain losses of profits, revenue, data, or business opportunities.

This limitation applies only to the extent permitted by law and is subject to any applicable exceptions.

Nothing in these Terms of Service excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury where such liability cannot lawfully be excluded, or any other liability that cannot be excluded or limited under applicable law.

Nothing in this section removes any mandatory rights or remedies you may have concerning products purchased from TCG Lanka.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless TCG Lanka and its relevant affiliates, employees, agents, contractors, and service providers against third-party claims, losses, and reasonable expenses arising directly from your unlawful use of the Services, your material breach of these Terms of Service, or your infringement of another party's rights.

We will provide reasonable notice of any claim for which indemnification is sought, where practicable, and may take appropriate steps to protect our interests.

Nothing in this section requires you to indemnify TCG Lanka for losses resulting from our own unlawful conduct or excludes any rights you have under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms of Service does not constitute a waiver of that right.

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies or terms expressly incorporated by reference, constitute the agreement governing your use of our Services, subject to any mandatory legal requirements.

They replace any previous versions of these Terms relating to the same subject matter, except where a separate agreement expressly applies.

Any ambiguity in these Terms will be interpreted in accordance with applicable law and will not automatically be interpreted against either party.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent, except where such restriction is prohibited by applicable law.

TCG Lanka may transfer or assign its rights and obligations in connection with a business restructuring, merger, acquisition, or transfer of business, subject to applicable law and any required notices or consents.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements under which we provide our Services will be governed by the laws applicable to TCG Lanka's place of establishment, without prejudice to any mandatory consumer protection laws that apply to a customer.

Any disputes will be handled by the courts or other competent authorities having jurisdiction under applicable law.

Nothing in this section deprives a customer of mandatory legal protections available in their jurisdiction.

SECTION 23 — HEADINGS

The headings and section titles in these Terms of Service are included for convenience only and do not affect the interpretation or meaning of any provision.

SECTION 24 — CHANGES TO THESE TERMS OF SERVICE

We reserve the right to update, amend, or replace these Terms of Service when necessary, subject to applicable law.

The most recent version will be made available on this page, together with its updated effective date where appropriate.

Where a change materially affects customers' rights or obligations, we will provide notice or obtain consent where required by applicable law.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent legally permitted.

We encourage customers to review this page periodically to remain informed of any changes.

SECTION 25 — CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us using the details below.

Business Name: TCG Lanka Pvt Ltd

Email: tcglanka@gmail.com

Business Address: 379/4 Galle Rd, Colombo 00300

Telephone: +94 077 777 2000

Business Registration Number: PV 00363111

We will make reasonable efforts to respond to inquiries within an appropriate timeframe.

Thank you for choosing TCG Lanka.